• The goal as a company is to have customer service that is not just the best but legendary.

    Sam Walton

  • In the world of Customer Service, it’s important to remember your competitor is only one mouse click away.

    Doug Warner

  • Customer service shouldn’t just be a department, it should be the entire company.

    Tony Hsieh

  • It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.

    Henry Ford

Customer Commitment at the NLCL

Our Commitment to Customers

At the North Louisiana Crime Lab, customer commitment is foundational to our operations. We adopt a "work-to-yes" mindset, aiming to affirmatively address and fulfill the needs of those we serve. Our staff embodies the heart of a teacher, prioritizing honesty and transparency in all communications, particularly when explaining the technical aspects of our work.

Why Customer Commitment Matters

Our commitment to our customers ensures that we deliver not only results but also understanding and trust. By being committed to clarity and openness, we build strong relationships with our stakeholders, which is crucial for effective cooperation and mutual success in the complex field of forensic science.

Key Principles of Our Customer Commitment

  • Work-to-Yes Mindset: We approach challenges with a solution-oriented attitude, striving to find ways to say "yes" to our customers’ needs and requests.

  • Educational Approach: We believe in educating our stakeholders about the technical nature of our work, enhancing their understanding and facilitating better-informed decisions.

  • Honesty and Transparency: These are the cornerstones of our interactions. We ensure that all communications are clear and straightforward, providing reliable information that stakeholders can trust.

How We Practice Customer Commitment

At the North Louisiana Crime Lab, we expect our staff maintain and improve their skills in effective communication and problem-solving. We use feedback mechanisms like surveys and direct outreach to gauge customer satisfaction and to identify areas where we can improve. Our commitment to transparency is manifested in open forums and informational sessions where we discuss our processes and answer questions from the public and our clients.